Refund Policy

1. Subscription Services

1.1 Free Trial Period

We offer a 14-day free trial for new subscribers to evaluate our services. During this trial period:

• No payment is required to access the trial
• You may cancel at any time during the trial period without any charge
• If you choose to continue using our services after the trial period, you will be charged according to the subscription plan you selected

1.2 Refund Eligibility for Subscription Services

For monthly subscription plans:

• We offer a 7-day money-back guarantee from the date of your first payment (not applicable to renewal payments)
• After the 7-day period, monthly subscriptions are non-refundable for the current billing period
• You may cancel your subscription at any time to prevent future charges

For annual subscription plans:

• We offer a 14-day money-back guarantee from the date of your first annual payment
• After the 14-day period, we may provide a prorated refund for the unused portion of your subscription, less a 20% administrative fee, at our discretion
• Refund eligibility for annual plans is considered on a case-by-case basis and is not guaranteed

2. One-Time Purchases

2.1 Add-On Features and Modules

For one-time purchases of additional features, modules, or enhancements:

• We offer a 7-day money-back guarantee if the purchased feature does not function as described
• To be eligible for a refund, you must report the issue to our support team within the 7-day period
• If our support team is unable to resolve the issue within a reasonable timeframe, a full refund may be issued

2.2 Custom Development Services

For custom development or integration services:

• Deposits or payments for custom development work are generally non-refundable once work has commenced
• If we are unable to deliver the agreed-upon deliverables according to the specifications, a partial or full refund may be provided at our discretion
• Any refund decision will take into account the amount of work completed, resources allocated, and other relevant factors

3. Conditions for Refund Eligibility

To be eligible for a refund under this policy, the following conditions must be met:

• The refund request must be submitted within the specified eligible timeframe
• Your account must be in good standing (no violations of our Terms of Service)
• You must provide a clear explanation of why you are requesting a refund
• For technical issues, you must have made reasonable efforts to work with our support team to resolve the problems

Refunds will generally NOT be provided in the following circumstances:

• Requests made after the specified refund eligibility period
• Dissatisfaction with features that were clearly documented or demonstrated prior to purchase
• Issues resulting from your own technical environment that are outside of our control
• Violations of our Terms of Service or other policies
• Change of business circumstances or needs that no longer require our services

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at billing@csmoney-saas.com or through the support portal in your account
2. Include the following information in your request:
   • Your account name and email address
   • Date of purchase
   • Subscription plan or product purchased
   • Reason for the refund request
   • Any relevant details or documentation supporting your request
3. Our team will review your request and respond within 2-3 business days

4.2 Refund Processing Timeframes

If your refund request is approved:

• Credit card refunds typically appear on your statement within 5-10 business days
• Bank transfers may take 7-14 business days to process
• Other payment methods will be refunded according to their standard processing times

Please note that while we process refunds promptly upon approval, the actual time it takes for the refund to appear in your account depends on your payment provider and financial institution.

5. Cancellation vs. Refund

5.1 Subscription Cancellation

Cancelling your subscription is different from requesting a refund:

• Cancellation prevents future billing but does not result in a refund for the current billing period
• You can cancel your subscription at any time through your account settings or by contacting customer support
• After cancellation, you will continue to have access to the service until the end of your current billing period

5.2 Downgrading Your Plan

If you wish to downgrade your subscription plan:

• You can change to a lower-tier plan at any time through your account settings
• For monthly subscriptions, the change will take effect at the start of your next billing cycle
• For annual subscriptions, we may provide account credit for the prorated difference between plans

6. Exceptions and Special Circumstances

6.1 Service Outages and Technical Issues

In the event of significant service outages or technical issues:

• If our service experiences downtime exceeding our Service Level Agreement (SLA) guarantees, we may provide service credits or partial refunds in accordance with the SLA terms
• To be eligible for compensation under the SLA, you must report the issue to our support team when it occurs
• Compensation will be proportional to the duration and severity of the service disruption

6.2 Account Termination by CS Money SaaS

If we terminate your account due to violations of our Terms of Service:

• No refunds will typically be provided
• In cases of suspected fraudulent activity, we reserve the right to withhold refunds pending investigation

6.3 Force Majeure

In cases of events beyond our reasonable control (such as natural disasters, acts of government, etc.):

• Our standard refund policy may be modified
• We will make reasonable efforts to provide fair compensation for service disruptions

7. Policy for Enterprise Customers

For enterprise customers with custom contracts:

• The refund terms specified in your Master Service Agreement (MSA) or other contractual documents will supersede this general policy
• Please refer to your specific contract for details on refund eligibility and processes
• For enterprise-specific refund inquiries, please contact your dedicated account manager

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify customers of significant changes through:

• Email notifications to the account owner
• Notices on our website or within the application
• Updates to the "Last Updated" date at the top of this policy

Your continued use of our services after such changes constitutes your acceptance of the revised Refund Policy.

9. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM GMT, excluding holidays.